1. Enquiries and proposals
An enquiry is a request for information only and does not create a confirmed booking. Any proposal will describe the itinerary, price, inclusions, exclusions, payment schedule and applicable booking conditions.
2. Booking confirmation
A booking is confirmed only after VOYAVIA has accepted the booking, confirmed availability, received the required deposit and issued written confirmation. The lead traveller is responsible for ensuring that all traveller details are accurate.
3. Prices and payments
Prices are quoted in the currency shown in the proposal and may be subject to availability, supplier changes, taxes or exchange-rate movements until confirmed. Payment dates, deposit amounts and final balances will be stated in the booking confirmation.
4. Changes requested by travellers
Requests to change dates, names, routes or services must be submitted in writing. Changes may incur supplier fees, administrative charges or fare differences. We will explain any applicable costs before proceeding where practicable.
5. Cancellation by travellers
Cancellation charges and refund eligibility depend on the timing of cancellation and the cancellation schedule set out in your booking confirmation. Certain supplier costs may be non-refundable.
6. Changes or cancellation by VOYAVIA
If a significant change becomes necessary, we will contact the lead traveller and explain the available options in accordance with the confirmed booking terms and applicable law. If we cancel a trip, any refund or alternative arrangement will be handled under those terms.
7. Travel documents and health
Travellers are responsible for checking passport validity, visas, entry requirements, vaccinations, health guidance and any other documents required for their journey. Requirements can change, so consult official government sources before departure.
8. Insurance
Comprehensive travel insurance is strongly recommended and may be required for certain trips. Travellers should ensure their policy covers the activities, destinations, medical needs and cancellation risks relevant to their itinerary.
9. Traveller conduct and fitness
Travellers must follow reasonable safety instructions from trip leaders and suppliers, respect local laws and customs, and ensure they are able to take part in the activities described. We may decline or end participation where conduct or safety creates a serious risk, subject to applicable law and the booking terms.
10. Third-party suppliers
Some travel services are provided by independent third parties, and their services may be subject to additional terms. Your booking confirmation will describe the responsibility for each service.
11. Complaints and assistance
If an issue arises during a trip, please tell your trip leader or our support team as soon as reasonably possible so we have the opportunity to help. Post-trip concerns can be sent to support@voyavia.com.
12. Liability and applicable law
Our liability, the governing law and the dispute process are set out in your booking confirmation. Nothing in these terms removes rights that cannot legally be excluded.
13. Contact
VOYAVIA Travel Co. · hello@voyavia.com · +1 (202) 555-0147